Shipping Policy

 

At The Nail Loft, we prioritize the efficient and secure delivery of our high-quality nail care products. Understanding the importance of timely shipping, we have established a comprehensive shipping policy that outlines our procedures, timelines, and options available to our customers.

All orders placed through our online platform are processed within 1-3 business days. This timeframe allows us to ensure that each product is carefully packaged and prepared for shipment. Orders placed on weekends or holidays will be processed on the next business day.

We offer various shipping options to accommodate the needs of our customers. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for those requiring faster delivery. It is important to note that shipping times may vary based on the destination and external factors such as weather conditions or carrier delays.

For domestic shipments, we utilize reputable carriers to ensure that your products arrive safely and on time. Customers will receive a tracking number via email once their order has been dispatched, allowing them to monitor the progress of their shipment. Approximately 93% of our shipments arrive within the estimated delivery window, reflecting our commitment to reliability.

In the event of a shipping error or if a product is damaged during transit, customers are encouraged to contact our customer service team within 48 hours of receiving their order. We will work diligently to resolve any issues, including providing replacements or refunds as necessary.

We appreciate your understanding and cooperation regarding our shipping policy. Our goal is to ensure that your experience with our nail care products is seamless from the moment you place your order to the time it arrives at your doorstep.

 

Frequently asked questions
How do I remove these press ons?

To safely remove your press ons, you can either soak them off or use a glue remover. Start by wiggling the nails as loose as possible, but don't pry or rip them. Soak with hot water, dish soap, and oil or use glue remover for 10 to 15 minutes. Remove and wiggle the nails some more, making sure not to force anything. If nails do not pop off, keep soaking in the water mixture or more remover in 10 minute intervals.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if there's a problem with my order?

If you experience any issues with damaged product, missing items, or forgot to specify something, fill out the form below with your order number, name, and the issue. I will get back to you as soon as I can so we can get you the nails you love!